Help CentreIf your not sure on something, check below
and see if there is an answer to your problem.

While we continue to create more guides for our help centre so that you can have a hassle free hosting experience, we kindly ask that if you have not found the answer to your problem let our support team know where we can provide you with the correct information to resolve your issue.


A list of our support teams top frequently asked question's and their answers. Contact us if you need any help.

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User Guides

User guides are made to save you time with easy step by step articles. Our guides cover most of the basics to get you started.

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Submit a Ticket

Existing customer's are advised to submit a ticket for support to allow our support team to assist you without problems.

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Pre Sales Enquiries

For all your pre sales enquiries please use our contact form to send your enquiry to our new customer department.

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  • Can I use an existing domain?

    Yes you can.

    If you already have rights to an existing domain name but want to use our web hosting services, you can. Once you have ordered your web hosting package please point your domain nameservers towards our servers.

  • What control panel do you use?

    All our web hosting packages are run using leading cPanel control panel. Everything is easily accessible making changing information or creating new email account a breeze.

  • Where are you located?

    We are located in Cornwall, UK with our servers being located in Manchester. Due to our servers being almost central within the UK, this helps keep your website online and ensure you connection speed is as fast as possible.

  • Can I cancel anytime I want?

    Yes you can.

    You are able to cancel anytime you want with no cancelation charges. We do not offer refunds after 30 days but you can use what you have paid for.

  • Can I change my domain name?

    Unfortunatly no.

    Due to how domain names are created we cannot offer a change of domain name or give refunds as they have been purchased for the duration stated during signup. This is out of our hands.

  • Do you offer a guarantee?

    Yes we do*.

    We offer a 30 day money back guarantee on all web hosting packages. We cannot refund any domain names or SSL certificates, this is beyond our control. TSH Easy Start packages will be refunded minus domain costs.

  • What are your nameservers?

    We do not share these publicly for security reasons. However if you are a customer needing them for domain pointing you will find the correct details in your welcome email or find them stored on your account inbox.

  • Do you offer a trial period?

    Yes we do*.

    We offer any new customer a one months free web hosting package to get up and running. Just use promo code NEW2021 on sign up.