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Last update: January 2021Terms of Service

This is the Terms of Service for The Simple Host, accessible from https://www.thesimplehost.co.uk.

1. General Terms

1.1 Terms

By accessing the website at https://www.thesimplehost.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.


1.2 Use Licence

  1. Permission is granted to temporarily download one copy of the materials (information or software) on The Simple Host's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on The Simple Host's website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This licence shall automatically terminate if you violate any of these restrictions and may be terminated by The Simple Host at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

1.3 Disclaimer

  1. The materials on The Simple Host's website are provided on an 'as is' basis. The Simple Host makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, The Simple Host does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

1.4 Limitations

In no event shall The Simple Host or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The Simple Host's website, even if The Simple Host or a The Simple Host authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.


1.5 Accuracy of materials

The materials appearing on The Simple Host's website could include technical, typographical, or photographic errors. The Simple Host does not warrant that any of the materials on its website are accurate, complete or current. The Simple Host may make changes to the materials contained on its website at any time without notice. However The Simple Host does not make any commitment to update the materials.


1.6 Links

The Simple Host has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Simple Host of the site. Use of any such linked website is at the user's own risk.


1.7 Modifications & Notice

The Simple Host may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service. Any and all updates will be made public on our Announcements page and all current and active users will be notified by email to the address they have registered with us.


1.8 User Registration Information

The Simple Host requires any and all details or information provided during new user signup or in the event of a new order being placed must be provided accurately and current. This includes your full name, home address, mobile or home number and email address. To take advantage of these terms the emaill address provided must be verified upon opening of your account.

If the minimum of the above is not met upon registration then The Simple Host reserves the right to suspend or terminate your account where any exchange of money will be refunded minus third-party taxes or domain name purchases.


1.9 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Some information used to create this Privacy Policy was generated with the help of Terms of Service Generator.


2. Our Guarantee

2.1 30 Day Money Back

Our 30 day money back guarantee applies to our web hosting and easy start packages only. Any domain names purchased with any of these services cannot be refunded as a domain name is registered for the duration chosen at signup through a third party registrar.

Valid reasons must be submited via support ticket where reasons are validated and any processed money will be refunded to your used payment method within 5 working days however please allow 10 working days for any delays that cannot be foreseen.


2.2 Refunds

Any refunds that are due to take place will be made to the user details provided when ordering your hosting service. The Simple Host only provides refunds for web hosting packages and easy start packages. Refunds do not include any taxes paid to third parties for the transaction as this is out of our hands.

The Simple Host does not refund any orders made to our SiteLock VPN services or any of our SSL certificates or any of our domain name registrations or transfers. The Simple Host is a third party reseller of these services and has no control over payments made for these services.


3. Promotional Offers

3.1 Promo Code NEW2021

The promo code NEW2021 is to be used once by new customer orders only. By selecting our personal web hosting plan and using promo code NEW2021 on checkout you will get one free month of our shared personal web hosting plan. This will include all the features for our personal package listed on Services > Web Hosting.

You as the customer will need to cancel your web hosting account via your client area dashboard by the end of your 30 days trail period or you will be billed the regluar amount of £3.99 per month untill you decide to cancel your service.

There is an end date set of 06/01/2022 for this promotional offer however The Simple Host reserves the right to terminate this offer without prior notice at anytime.


3.2 Facebook Competitions

Any and all Facebook competitions will be broadcast through our Facebook page TheSimpleHostUK. These compeition rules and how to win or take part are laid out on the Facebook post we post in relation to said offer.

Facebook compeitions are limited to one winner per offer posted. Offers cannot be refunded or exchanged as cash and they must not be transfered between users or sub sold. Any account deemed to in breach of these terms will be terminated with immediate affect without notice.


4. Domain Names

4.1 Free Domain Names

Free domain names included with our business web hosting plan and our easy start website bundle are included for the duration of your chosen service. If you renew your service when your next invoice is due we will keep your domain name registered to you. These domain names are non-transferable therefore cannot be transfered to another hosting provider as they are hosted as part of your hosting package.

Extensions available for free domain names are .co.uk, .com, .org and .uk only. All other extensions will be charged for at the provided price as seen in your shopping cart during checkout.


4.2 New Registration Domain Names

Domains names are registered through a reseller 'Enom' therefore any and all orders will have to be approved by the amount of credit on our account unless otherwise stated. Under any circumstances where this happens The Simple Host aims to resolve any delay in service within 3 hours.

As The Simple Host wants to ensure end users that this is just for our terms The Simple Host guarantees that if you are to experience any delay in the service for your domain name registration The Simple Host offers you a one months free web hosting package and a lifetime discount of 20%.

The Simple Host takes no responsibility for TLD sync issues between Enom and WHMCS, domains marked £0.00 will not be honoured and will be cancelled.


5. Hosting Services

5.1 Web Hosting Accounts

All our web hosting plans are to be used in accordance with all and current UK laws. The Simple Host reserves the right for any web hosting account which is operating outside these laws or illegally can and will be terminated without warning.

Any files on your web hosting account are advised to be backed up by the web hosting account owner as The Simple Host will not take liability nor guarantee the full recovery of your files in the event of a disaster causing lose of data or file corruption. The Simple Host provides the use of JetBackup to backup all files on your hosting account.


5.2 Easy Start Accounts

The Simple Host holds the correct licences and agreed documentation from original authors to be using third-party elements so Easy Start could be started.

Due to licencing rules under these third-party elements The Simple Host have forbidden the use of downloading any website files related to your easy start bundle. If you are found to be downloading website files provided on your hosting account your hosting account will be suspended pending investigation. Due to this any customer wanting to host files not related to Easy Start The Simple Host offer our basic web hosting plan with reduced features, please contact us for more information.

Easy Start is setup based on how quick you can edit the content of your template. Work on our end takes around one hour from the time of download to get your website online if the provided guides have been followed. Problems can occur from either end and we do ask that you allow us a 72 hour turnaround on your website at busy periods.


Need some help?

Our support team will answer any questions you have

support@thesimplehost.co.uk Use contact form